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Frequently Asked Questions

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General

What is MySpaceRent?

A marketplace for renting spaces — parking, storage, meeting rooms, event & celebration venues, studios, offices, sports courts. Like Airbnb, but for spaces instead of accommodation. Book by the hour, day, week, month or year.

Does it cost anything to join?

No. Signing up and listing spaces is free. We only earn a commission when a booking completes.

Which countries do you cover?

Worldwide. The platform is available in Greek, English, Spanish, French and German, with prices in EUR, USD and GBP.

For guests

How do I book a space?

Find it (search, filters or map), pick your dates/times, review the price breakdown and book. Some listings are instant book; others need host approval — for those you only pay once your request is accepted.

What is included in the price?

The base amount (price × duration), minus any length-of-stay discount, plus any cleaning fee and the platform service fee. You always see the full breakdown before paying. No hidden charges.

Can I cancel? Will I get a refund?

Yes, according to the listing's policy (shown on its page):

  • Flexible — full refund up to 24 hours before.
  • Moderate — full refund up to 5 days before, 50% up to 24 hours before.
  • Strict — 50% up to 7 days before, none afterwards.

Refunds go back automatically to your original payment method.

How do I contact the host?

On the listing page, tap “Contact the host”. The conversation happens inside the platform (web or app) — you never have to share your personal phone or e-mail.

Can I leave a review?

Yes, if you have a completed and paid booking — one review per booking. That is how we keep every review genuine.

For hosts

How do I list a space?

Sign up as a Host (or ask us to change your role), then “+ New space”. Fill in the details, price, availability and photos. Listings go through review and appear once approved. You can do this from the app too.

What is the commission?

It depends on the category (e.g. parking ~10%, event venues ~18%). The exact rate is shown on the listing form and on every booking. It is deducted automatically.

When do I get paid?

Through Stripe. Connect your account from the host panel (“Connect Stripe”) and funds are transferred automatically, minus the commission.

Can I set opening hours and days I'm unavailable?

Yes. In the space's availability settings you define weekly opening hours (for hourly bookings) and unavailable periods (e.g. maintenance, holidays). The platform automatically blocks bookings outside them.

Can I approve each booking manually?

Yes. Turn off “Instant book” on the listing. You will then receive requests to accept or decline — the guest only pays after you accept.

Security & data

Are payments secure?

Yes. Payments run exclusively through Stripe, a leading payment provider. We never see or store card details.

How is my account protected?

Encrypted connections (HTTPS), hashed passwords, brute-force protection and optional two-factor authentication (2FA) — enable it from your account; we strongly recommend it.

What about inappropriate content?

Every listing, photo, message and review is screened automatically by AI for pornographic, abusive or illegal content, plus human review. If you spot something, tell us.

How do I delete my account?

Send us a request via the contact form. We will delete it, keeping only what tax law requires for completed transactions. See the Privacy Policy.

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